IT Service Management

Alan S Koch (certified ITIL^® Expert) will help you to capitalize on best practices in IT Service Management to improve all phases of your IT operation, including: SLAs, Service Desk, Security, Availability, Problem Management, Change Management, Release & Deployment ...

• Certified ITIL Expert Consulting

Quality Assurance

Gain control over the quality of your software and IT services with best in class processes for Quality Control (V&V, Testing, Reviews) as well as Quality Assurance.

• Quality Assurance Process Consulting
• Quality Assurance Process Training

Software Development & Project Management

Learn to use the best in Agile or traditional methods for project management, business analysis, testing, etc. (including Scrum, eXtreme programming, CMMI^®, PMBOK^® and others)

• Dev & Project Mgmt Process Consulting
• Agile Development Process Training
• Project Management Process Training
• Business Analysis Process Training