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ASK Process, Inc. provides these consulting services to ensure that your software and IT services are dependable, smooth, and cost-effective.
We also provide Training to support these services!
Areas of Expertise
Software Development Processes - Agile or traditional methods for project management, business analysis, testing, etc. (using Scrum, eXtreme programming, CMMI®, PMBOK® and other methods and models)
Software Quality - Quality Control (V&V, Testing, Reviews) as well as Quality Assurance.
IT Service Management - Referencing ITIL® for all topics from Service Desk to Availability Management to Continuous Service Improvement.
Consulting Options
Evaluation
We evaluate your organization's methods and processes.On-Site Consulting - We come to your site to guide your staff.
Remote Consulting
We guide your staff via telephone and e-mail.Consulting Subscription - We answer questions and review documents via telephone and e-mail.
On-Site Contracting
We provide personnel in addition to guidance.
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Areas of Expertise
IT Service Management
ITIL® (The Information Technology Infrastructure Library) is a set of best practices in IT Service Management. ASK can help you to capitalize on the ITIL best practices to improve any of your IT processes. For example:
Service Strategy - We can help you to ensure that you are investing in appropriate service offerings to meet your customers' needs in a cost-effective way. This will help you to get the best possible value for the IT dollars you invest.
Service Design - We can guide you as you determine how to design your services so they can achieve appropriate service levels, including key attributes like availability and capacity.
Service Transition - We can help you to establish bullet-proof procedures for ensuring that changes to your IT Services can be rolled out without undue disruption or unhappy surprises.
Service Operation - We can help you to work through the day-to-day operational issues of managing relationships with your customers, monitoring your systems, and dealing with the problems that inevitably come up.
Continual Service Improvement - We can guide you in establishing the mechanisms that you will need to keep your services aligned with the constantly changing needs of your customers.
