ASK Process, Inc. provides these consulting services to ensure that your software and IT services are dependable, smooth, and cost-effective.
We also provide Training to support these services!
Areas of Expertise
IT Service Management -
Expert consulting on all topics from Service Desk to Availability Management to Continuous Service Improvement.
IT Governance and Management -
consulting on all topics from Governance to planning, management and oversight.
Software Development Processes -
or traditional methods for project management, business analysis, testing, etc. (using
PMBOK® and other methods and models)
Software Quality -
Quality Control (V&V, Testing, Reviews) as well as Quality Assurance.
We evaluate your organization's methods and processes.
On-Site Consulting - We come to your site to guide your staff.
We guide your staff via telephone and e-mail.
Consulting Subscription - We answer questions and review documents via telephone and e-mail.
We provide personnel in addition to guidance.
Areas of Expertise
IT Service Management and Governance
All consultation is provided by Certified ITIL® Experts and COBIT 5.
ITIL® (The IT Infrastructure Library®) is a set of best practices in IT Service Management. ASK can help you to capitalize on the ITIL best practices to improve any of your IT processes. For example:
Service Strategy - We can help you to ensure that you are investing in appropriate service offerings to meet your customers' needs in a cost-effective way. This will help you to get the best possible value for the IT dollars you invest.
Service Design - We can guide you as you determine how to design your services so they can achieve appropriate service levels, including key attributes like availability and capacity.
Service Transition - We can help you to establish bullet-proof procedures for ensuring that changes to your IT Services can be rolled out without undue disruption or unhappy surprises.
Service Operation - We can help you to work through the day-to-day operational issues of managing relationships with your customers, monitoring your systems, and dealing with the problems that inevitably come up.
Continual Service Improvement - We can guide you in establishing the mechanisms that you will need to keep your services aligned with the constantly changing needs of your customers.
COBIT® 5 is a set of best practices in IT Governance and Management. ASK can help you to capitalize on the COBIT 5 best practices to improve governance and Management of IT in your organization. For example:
Evaluate, Direct and Monitor - We can help you to ensure that the necessary Governance processes are in place so senior management can provide oversight for IT.
Align, Plan and Organize - We can help you to ensure that the necessary Management processes are in place so IT can respond to Senior Management direction.
Build, Acquire and Implement - We can help you to ensure that the necessary Management processes are in place so IT can establish appropriate Services.
Deliver, Service and Support - We can help you to ensure that the necessary Management processes are in place so IT can deliver the required Services to benefit the stakeholders.
Monitor, Evaluate and Assess - We can help you to ensure that the necessary Management processes are in place so IT can ensure the quality of the Services they provide.