Ask Process
  Consulting    
 

ASK Process, Inc. provides these consulting services to ensure that your software and IT services are dependable, smooth, and cost-effective.
We also provide Training to support these services!

Areas of Expertise

IT Service Management - Certified ITIL® Expert consulting on all topics from Service Desk to Availability Management to Continuous Service Improvement.

IT Governance and Management - Certified COBIT® 5 consulting on all topics from Governance to planning, management and oversight.

Software Development Processes - Agile or traditional methods for project management, business analysis, testing, etc. (using Scrum, eXtreme programming, CMMI®, PMBOK® and other methods and models)

Software Quality - Quality Control (V&V, Testing, Reviews) as well as Quality Assurance.

Consulting Options

Evaluation
We evaluate your organization's methods and processes.

On-Site Consulting - We come to your site to guide your staff.

Remote Consulting
We guide your staff via telephone and e-mail.

Consulting Subscription - We answer questions and review documents via telephone and e-mail.

On-Site Contracting
We provide personnel in addition to guidance.

 

Download your own copy of the
ASK Process
Consulting Brochure

(<450 KB, PDF)

To inquire about
a consulting engagement
or get answers to your questions:
Call us at 412-849-0421
or e-mail Info@ASKProcess.com

Consulting Catalog

 

 

Areas of Expertise

IT Service Management and Governance

All consultation is provided by Certified ITIL® Experts and COBIT 5.

ITIL® (The IT Infrastructure Library®) is a set of best practices in IT Service Management. ASK can help you to capitalize on the ITIL best practices to improve any of your IT processes. For example:

Service Strategy - We can help you to ensure that you are investing in appropriate service offerings to meet your customers' needs in a cost-effective way. This will help you to get the best possible value for the IT dollars you invest.

Service Design - We can guide you as you determine how to design your services so they can achieve appropriate service levels, including key attributes like availability and capacity.

Service Transition - We can help you to establish bullet-proof procedures for ensuring that changes to your IT Services can be rolled out without undue disruption or unhappy surprises.

Service Operation - We can help you to work through the day-to-day operational issues of managing relationships with your customers, monitoring your systems, and dealing with the problems that inevitably come up.

Continual Service Improvement - We can guide you in establishing the mechanisms that you will need to keep your services aligned with the constantly changing needs of your customers.

COBIT® 5 is a set of best practices in IT Governance and Management. ASK can help you to capitalize on the COBIT 5 best practices to improve governance and Management of IT in your organization. For example:

Evaluate, Direct and Monitor - We can help you to ensure that the necessary Governance processes are in place so senior management can provide oversight for IT.

Align, Plan and Organize - We can help you to ensure that the necessary Management processes are in place so IT can respond to Senior Management direction.

Build, Acquire and Implement - We can help you to ensure that the necessary Management processes are in place so IT can establish appropriate Services.

Deliver, Service and Support - We can help you to ensure that the necessary Management processes are in place so IT can deliver the required Services to benefit the stakeholders.

Monitor, Evaluate and Assess - We can help you to ensure that the necessary Management processes are in place so IT can ensure the quality of the Services they provide.

 

 
©2009-15 ASK Process, Inc.
ITIL® and IT Infrastructure Library® are registered trade marks of AXELOS Limited.
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