Ask Process

ASK Process, Inc. trains your IT professionals to provide dependable, smooth, and cost-effective software and IT services.
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We also provide Consulting Services to support this training!

Training Catalog Online

Agile Software Development Series

Executive Workshop: Agile Methods
– 1+/- Day

Becoming Agile – 2 Days

Agile and Iterative Development – 3 Days

Managing Software Projects Using Scrum
– 2 Days

Coaching Agile Teams – 1 Day

Agile Product Owner Workshop – 2 Days

Agile Story-Writing Workshop – 1 Day

Agile Software Development Using Scrum Workshop – 1 Day

Agile Software Development and the PMBOK® – 2 Days

The Role of Testers in Agile Projects – 1 Day

Managing Agile Projects in a CMMI®-Rated Organization – 2 Days

ITIL® Service Management the Agile Way – 1 Day

Software Project Management Series

Software Quality Series

Business Analysis Series

ITIL® -- IT Service Management Series

Training Options

Public Offerings -- Check our training calendar for which courses are available in which cities.

On-Site Training -- All of our training courses can be brought to your organization and tailored for your needs.

Custom Training -- We can design and deliver customized training just for you.


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Training Catalog
(<450 KB, PDF)

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or get answers to your questions:
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Training Catalog

ITIL® Service Management the Agile Way

1 Day

Agile software development methods have proven to be a good approach for achieving software development success in a rapidly changing business environment. Implementing an Agile approach in an ITIL organization is not only a viable option, but can help you to achieve the goals of the ITIL Best Practices: Providing the greatest possible Business Value to your customers.

Although some of the ITIL processes appear to demand a waterfall approach to application development, that is not essential to realizing the ben efits of ITIL's best practices. ITIL's implementation guidance makes it clear that ITIL processes should be tailored to the needs of your specific organization. Adopting an Agile approach to software development is an example of such a need that would trigger tailoring.

This training course will provide a roadmap to ITIL-Agility. For each ITIL process that affects application development projects, it addresses the Basic Concepts and Process Activities, and identifies tailoring that would be needed for Agile projects. All of this results in a clear path to tailoring your ITIL practices to embrace Agility.

After completing this course, you will be able to:

  • Use ITIL's "7 Step Improvement Process" to become more Agile
  • Tailor ITIL Best Practices to enable Agile projects
  • Manage Business Relationships with your Customers in a more Agile way
  • Adopt an Agile approach to Service Requirements
  • Ensure Service Level Requirements are addressed by Agile projects, (especially Availability, Capacity, Continuity and Security requirements)

Who should attend this course?

  • Managers and executives of IT Service provider organizations
  • Application Management managers and professionals
  • Members of the Program Management Office (PPMO)
  • Service Owners of application-intensive IT Services
  • Process Owners of processes that relate to application development
  • Professionals who provide 1st and 2nd level support for applications

This course would also be beneficial for application development professionals in ITIL organizations:

  • Managers of application development
  • Application development Project Managers and Team Leads
  • Software development and testing professionals

Course Outline:

  1. Overview of Agile & ITIL
    • What Agile Is & Is Not
    • What ITIL Does & Does Not Require
    • Agile-ITIL Compatibilities
    • CSI - Continual Service Improvement
  2. Agile Business Relationship Management (SS-BRM)
  3. Agile Service Level Management (SD-SLM)
  4. Agile Supplier Management (SD-SM)
  5. Agile Design Coordination (SD-DC)
  6. Agile Knowledge Management (ST-KM)
  7. Agile Service Validation and Testing (ST-SVT)
  8. Agile Release and Deployment Management (ST-RDM)
  9. Agile Incident Management & Problem Management (SO-IM & SO-PM)
  10. Closure - Your Agile ITIL Implementation Plan

Download your own copy of this course description (<140 KB, PDF)
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